Privacy Policy
Your privacy is important to us. This policy explains how BrandScale Marketing Agency collects, uses, and protects your personal information.
Introduction
BrandScale Marketing Agency ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brandscale.cc and use our marketing services.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our services or create an account
- Subscribe to our newsletter or marketing communications
- Request quotes or consultations for our marketing services
- Participate in surveys, contests, or promotional activities
- Contact us through our website forms, email, or phone
Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, click-through rates)
- Cookies and tracking technologies
- Referral sources and exit pages
Business Information
For our marketing clients, we may collect:
- Business contact information and company details
- Marketing campaign data and performance metrics
- Customer analytics and insights
- Social media account access (with permission)
How We Use Your Information
Service Delivery
- Provide and maintain our marketing services
- Process transactions and send related information
- Deliver customer support and respond to inquiries
- Create and manage your marketing campaigns
Communication
- Send technical notices and support messages
- Provide marketing communications (with consent)
- Share updates about our services
- Respond to your comments and questions
Analytics & Improvement
- Analyze website usage and performance
- Improve our services and user experience
- Develop new marketing strategies
- Monitor and prevent fraud or abuse
Legal & Compliance
- Comply with legal obligations
- Protect our rights and interests
- Resolve disputes and enforce agreements
- Prevent security threats and unauthorized access
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, conducting marketing campaigns, and providing analytics services.
Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Consent
We may share information with your explicit consent or at your direction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- SSL/TLS encryption for data transmission
- Secure servers with regular backups
- Access controls and authentication
- Regular security assessments
- Employee privacy training
- Incident response procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Access and Portability
You have the right to request access to the personal information we hold about you and to receive that information in a portable format.
Correction and Updates
You can request that we correct or update any inaccurate or incomplete personal information.
Deletion
You may request that we delete your personal information, subject to certain legal limitations and retention requirements.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookies and Tracking
You can control cookies through your browser settings, though this may affect website functionality.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Analytics Cookies | Understand how visitors interact with our site | 2 years |
| Marketing Cookies | Deliver relevant advertisements | 1 year |
| Preference Cookies | Remember your settings and preferences | 1 year |
For more detailed information about our use of cookies, please see our Cookie Policy.
Third-Party Services and Links
Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services.
Important: We encourage you to review the privacy policies of any third-party services you access through our website. We are not responsible for the privacy practices of these external sites.
Third-Party Services We Use
- Google Analytics for website analytics
- Mailchimp for email marketing
- Calendly for appointment scheduling
- Intercom for customer support
Social Media Integration
Our website includes social media features that may set cookies or collect information about your usage of these features.
We may receive information from social media platforms when you interact with our social media profiles or content.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Customer Data
We retain customer information for the duration of our business relationship and for a reasonable period afterward for legal and business purposes.
Marketing Data
Marketing contact information is retained until you unsubscribe or request deletion, subject to legal requirements.
Analytics Data
Website analytics data is typically retained for 2-3 years for trend analysis and service improvement.
Legal Compliance
Some information may be retained longer to comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of material changes via email or website notice
- Provide a summary of key changes when significant
- Obtain your consent for changes that materially affect how we use your information
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
BrandScale Marketing Agency
25 King's Road, London SW3 4RP
United Kingdom
Phone
+44 (0)20 7590 0600Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Privacy Requests
To exercise your privacy rights or make privacy-related requests, please email us at [email protected] with "Privacy Request" in the subject line.
We will respond to your request within 30 days and may require additional information to verify your identity.
Your Trust Matters
We're committed to transparency and protecting your privacy. If you have any concerns or questions, don't hesitate to reach out to our team.
Contact Our Privacy Team